In Fierce Leadership, Scott teaches us how to spot the worst 'best practices' in our organizations. Informer by over a decade of conversations with Fortune 500 executives, she provides fresh and sometimes surprising alternative approaches to everything from employee feedback to corporate diversity to customer relations. This refreshingly candid book is a must-read for any manager of leader at any level who is ready to take a long hard look at what trouble might be lurking in their organization - and do something about it.